Normally 7/10 working days are required (therefore not including Saturdays and Sundays) excluding delays or problems by couriers (on which we are at your complete disposal). Additional processing days are required for customization, based on the specific request of the buyer.the timing can also take more than 15 additional days. Obviously, more information will be given before the order is completed.

Each parcel has its own traceability personal code and has been constantly informed about the position of the parcel.

The code will be sent along with the order confirmation.

1. https://www.fedex.com
2. http://www.dhl.com/en.html
3. https://www.ups.com

It is only possible to do the stuff if it has not been used, or if it is damaged by the opening of the parcel, and only within the day of receipt of the goods.

You also need to contact the sender to replay the shipment in a way that can be considered "goods rendered" and not "shipped to SILVER & GOLD"

Just contact the number at whatsapp + 39 331 426 4974 or send an email to: info@silvergoldshoes.com, where you will be provided with all the information you need to replace or repair the item.